Do you provide demo/samples for your products?

Yes we do provide product demo and samples. You can find these product samples on each sub-category page (like Microsoft MCSE). The product demo link is on right side in the middle of the page. When you click. the link you will find the sample study guides for that particular sub-category in PDF format. On the same page, a demo link is provided for "Self Test Engine - STE".

Do you provide money back guarantee?

Yes, we do. In case (highly unlikely) you fail in exam after using our practice exams and study guides, we will refund your money back. We will refund your money by crediting your credit card in case of failure in exam in first attempt. However, refund will be granted if the customer fulfills the following requirement:

1. Refund claim must be submitted within 30 days time by email or fax from the purchase date (purchase date is inclusive).
2. If you took the test at VUE you must send us the Registration Number and the Validation Number. If you took the test at Prometric then fax us your test result. This is required to validate result.
3. Score/Result sheet must indicate the same name of customer.
4. The refund claim includes the following essential information:

1. Order Number
2. Purchase Date
3. Order Description (Exam Code)
4. Last 4 digits of Credit Card

Note: certificationonline.net will deduct only 15 % charges as a transaction fee. This policy will be applicable from Jan 22, 2003 onwards.

Who prepares the certification preparation material?

Our certified professional team prepares and updates the study material on regular basis.

What is the passing rate?

We feel proud to claim that we have been achieving 99% passing rate.

How can I get more information?

Contact us via our online form, we will respond promptly with all the information you may require.

How do I pay for the products?

certificationonline.net accepts payment via Credit Card. The credit card payments are fast and immediate. We accept most major credit cards including MasterCard, Visa, American Express, Discover, JCB, Diner's Club International, and Cartre Blanche.

For every purchase, you will receive an order confirmation email receipt. We recommend you should keep this receipt for your record.

What is Credit Card Security Code or CVV2?

The credit card security code/Card ID or CVV2 (Card Verification / Validation Value2) is the card Identification number for American Express, Visa and MasterCard. The Card ID is an added security feature to help protect you against online fraud. More Detail

Visa and Mastercard last 3 digits on back of card	American Express 4 digits on front of card

Is my Credit Card Information secure at your site?

Yes of course. Your credit card information is secured in all respects as it is being taken on the 128 secure server of our Credit Card Processor (2checkout.com) web page.

2checkout.com's Safe Shopping Guarantee protects you while you shop at any 2checkout.com supplier, so that you never have to worry about credit card safety. 2checkout.com guarantee that every transaction you make at a 2checkout.com supplier will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a 2checkout.com supplier.

2checkout.com uses the latest technology that ensures your personal and payment information is kept confidential and secure. When you provide 2checkout.com with any personal information - your name, address, e-mail and credit card number - it's done on a 128 bit secure server. One of today's most advanced security systems - Secure Socket Layers (SSL) - encrypts all information you provide before sending it to our own server. Only when it reaches the 2checkout.com servers is your information decrypted.

How can I make an online purchase?

For your convenience, the exams/products are categorized by certification vendors like Microsoft, Oracle, etc. and then further sub-categorized in certification tracks such as MCSE, MCSA, etc. The steps for online purchase are as follows:

1. Choose your required product(s) from the certificationonline.net catalogue page and add them to your shopping cart. Click "Check Out".
2. If this is your first purchase at certificationonline.net and you are not a registered member/user, then you should register yourself by entering the valid email and your desired user/member password. If you a returning customer, you should "Sign In" by entering your user/member email and password already provided to you.
3. You will be directed to secure server of our Credit Card Processor (2checkout.com). Enter credit card information and finalize your payment.
4. If your online payment is successfully accepted by the Credit Card Processing system, you will be directed to your "My Account" area. After the purchase the exams/products can be accessed from your "My Account" at any time till the expiry of the product.

Note: In some cases, the purchased products may not be activated immediately after the successful credit card transaction. And you will see "Under Process" message against each product. This happen due to the delay in capturing the transaction funds by our credit card processing company (2checkout.com). As soon as confirmation from 2checkout.com is received that the funds are captured, the purchased product gets activated and "Under process" will be replaced by "Download" or "Start STET". If this does not happen within 24 hours from your transaction time, please Contact Us.

I am not able to add products to my Shopping Cart. What is the problem?

Make sure that your browser is enabled for cookies.

The Credit Card Processing System does not accept my credit card. What is the problem?

Most of the time this problem occurs when either some information is missing or is incorrectly entered. Such as card number, security code/Card ID, expiry date, street address, zip code, etc.. Please try again and enter your credit card information correctly.

If you are sure that all your credit card information is correct and still rejected by the system, then contact our support staff.

Why my purchased products are not appearing in "My Account" area, even after successful purchase.

Please contact us along with your order confirmation email receipt. We will try our best to resolve the issue as quick as possible.

The credit card transaction is gone through successfully, however I did not receive order confirmation email receipt. What shall I do?

Please contact us and send us your "Sign In" email and products purchased. We will try our best to resolve the issue as quick as possible.

After making a successful purchase, where can I find my products?

The purchased products/exams are available in your "My Account" area.

How do I download my purchased Study Guide With Q & A?

If you have purchased a "Study Guide With Q&A, use the follow procedure to download it:

1. Visit http://www.certificationtutorials.com
2. Click on "My Account" link at top of the home page and "Sign In" by entering your user email and password.
3. The latest versions of the purchased products/study guides will be available for your download. Click the "Download" link provided against each Study Guide With Q&A. If you have network connectivity problems it could be better to right-click on the link and choose Save target as. You would then be able to watch the progress.

Note: In some cases, the purchased products may not be activated immediately after the successful credit card transaction. And you will see "Under Process" message against each product. This happen due to the delay in capturing the transaction funds by our credit card processing company (2checkout.com). As soon as confirmation from 2checkout.com is received that the funds are captured, the purchased product gets activated and "Under process" will be replaced by "Download" or "Start STE". If this does not happen within 24 hours from your transaction time, please contact

What is the passing rate?

We feel proud to claim that we have been achieving 99% passing rate.

How do I login to my subscribed Self Test Engine - STE?

If you purchased subscription of Self Test Engine - STE, following the instructions given below:

1. Visit http://www.certificationtutorials.com
2. Click on "My Account" link at top of the home page and "Sign In" by entering your user email and password.
3. Login to Self Test Engine - STE by clicking "Start STE" link provided in front of the purchased Exam.

I have purchased one of your Study Guide With Q&A, however I am not able to open it. What is the problem?

All our "Study Guides with Q & A" are in PDF format and are created using Acrobat Reader Version 5.0. The PDF files are then zipped. Follow the steps given below to open them:

1. Unzip the zip file and extracted PDF files in your local machine.
2. Open the PDF file(s) using Acrobat Reader 5 or higher. Acrobat Reader is free and can be downloaded from Adobe web site.

If you still encounter problem in opening the file contact us.

When I open the Study Guide With Q&A, I get an error message: "There was an error opening this document. The viewer cannot decrypt the document". What is the problem?

You need to upgrade your Acrobat Reader Software to to Acrobat Reader version 5.0 or higher. You can download a free version Adobe Acrobat Reader 5.0 from Adobe website.

When I download the studyguide in zip format from my acount area why it is not unzipped?

• Client's internet speed is slow.
• Problem in client's zip software.

I forget my password for "My Account". How can I retrieve it?

To retrieve your password click the "Forget Password" link provided on the "My Account" Sign in page. We will send you the password at your "Sign In" user email.